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Order Management Features

Keeping on top of your order & enquiries can be a big contributor to your workload. Which is why we have some tools built directly into the Top-Content eCommerce Module. And there's always room for bespoke API implementation with your CRM system.

 

Online Order Status Panel

This panel enables you to keep track of all open orders & order enquiries.

 

Abandoned Basket Report

You can see at what stage of the checkout process a basket was abandoned. And if you choose to, you can follow up with these individually.

 

Send Status Updates

Whenever you update the status of an order, such as setting it to 'shipped' or 'payment processed', the web system can automatically e-mail the customer, along with an optional customised message.

 

Customise Order E-Mails

You can add your own text to the e-mails which are sent to customers by the eCommerce web system. This can be used, for example, to give them additional details about their order or to encourage them to follow your social media accounts.

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